🧩 System Components
🖥️ QueueBoard (Display)
- 10–14 inch wall-mounted Android display
- Built-in speaker for audio announcements
- Displays current queue number and service location
🧾 QueueKiosk (Ticket Issuing Device)
- SUNMI V3 Mix device
- Integrated thermal printer
- Optional QR-based ticketing
💻 QueueDesk (Staff Panel)
- Runs on existing computers or laptops
- Provides simple and intuitive controls:
- Call next
- Recall
- Mark no-show
Complete NGQMS Lite setup in a real service environment
🔄 System Workflow
| Step | What Happens | System Component | What the User Sees | Business Impact |
|---|---|---|---|---|
| 1 | Customer registers at counter | QueueKiosk | Queue number assigned | Organized intake, no manual tracking |
| 2 | Ticket is issued instantly | QueueKiosk | Printed or QR ticket | Faster registration, reduced waiting confusion |
| 3 | Staff calls next customer | QueueDesk | “Next” action triggered | Controlled and consistent queue flow |
| 4 | Display updates in real-time | QueueBoard | Current number shown clearly | Eliminates missed calls and confusion |
| 5 | Audio announcement is played | QueueBoard | Voice notification | Improves accessibility and awareness |
| 6 | Customer proceeds to service point | — | Clear direction | Faster service turnaround |
This structured workflow ensures that every customer interaction is predictable, efficient, and professionally managed.
🆚 Traditional QMS vs NGQMS
| Area | Traditional QMS | NGQMS (SOFTBRIDGE) |
|---|---|---|
| Deployment Model | Hardware-centric, on-premise setup | Cloud-based, minimal setup |
| Flexibility | Fixed configuration | Modular and scalable |
| Queue Visibility | Limited or static display | Real-time, synchronized across devices |
| Workflow Capability | Single-stage queue | Multi-stage service orchestration |
| Integration | Standalone system | API-ready for HIS / ERP integration |
| Scalability | Requires hardware expansion | Expandable via software and add-ons |
| Maintenance | Manual updates and support | Centralized updates (cloud-managed) |
| User Experience | Basic and operator-dependent | Structured, consistent, user-friendly |
| Upgrade Path | System replacement required | Seamless upgrade (Lite → Enterprise) |
NGQMS is not just a queue system — it is a queue orchestration platform.
📦 Solution Packages
Package Comparison
| Feature | Lite Basic | Lite Pro | Enterprise |
|---|---|---|---|
| Target Use | Small setup | Growing operations | Large organizations |
| Queue Handling | Single queue | Multi-queue* | Multi-stage workflow |
| Devices | Standard setup | Expandable* | Enterprise-wide |
| Reporting | Basic summary | Enhanced visibility | Advanced analytics |
| Integration | Not available | Limited | Full API / HIS |
| Deployment | Cloud | Cloud | Cloud / Hybrid |
- Expandable via add-on packages
Lite Basic
Designed for small clinics or single-counter environments, Lite Basic provides essential queue functionality with minimal setup.
Lite Pro
Lite Pro supports multi-station operations and higher service volume, making it suitable for growing clinics or service centers.
Enterprise
Enterprise is a full-scale queue orchestration platform that supports integration with Hospital Information Systems (HIS), ERP systems, and enterprise applications.
This flexible architecture ensures NGQMS grows with your business.
Scalability
NGQMS is built with a modular architecture, allowing organizations to scale from Lite Basic to Enterprise without replacing the system.
Start small. Scale as you grow.
☁️ Cloud-Based Platform
- No on-premise server required
- Secure internet-based access
- Automatic updates and maintenance
- Scalable infrastructure